Refund Policy

Last updated: October 7, 2026

At FAMADA, we want you to love what you ordered. Because some of our products are intimate items, our policy differs by category.

Activewear & apparel

You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed, and in original condition with tags attached. We’ll issue a refund to your original payment method or send an exchange once the return is received. Return shipping is the customer’s responsibility unless the item arrived defective or incorrect.

Adult wellness products

For hygiene and safety reasons, intimate products are final sale and cannot be returned once the packaging seal is broken. If your item arrives defective, damaged, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo — we’ll make it right with a replacement or a full refund, no return shipment needed.

How to start a claim

Email support@famadaworld.com with your order number. We’ll respond within 2 business days. All correspondence is discreet — nothing about the product appears in subject lines unless you ask.

Refunds are issued to the original payment method within 5–10 business days of approval.